Dr. ir Johannes Drooghaag
Digital Inclusion – Creating a digital experience for all of us, not just for some of us!
2 billion people are in need of assistance due to some form of disability. Some of these disabilities are visible and the needed assistance can even appear to be easily understood. Appear to be easily understood since the actual need for assistance can only be determined by understanding both the challenges and solutions.
Other disabilities are even entirely unseen for the majority of us. That can be because an individual appears to be functioning as what is considered to be normal, or because an individual is not willing to identify as disabled.
In our connected society we own the responsibility to enable every individual to enjoy our products and services. Are we providing inclusive cyber secure solutions and how can we increase our own awareness? Can we even figure that out ourselves without living experience?
There are many questions to be answered and not enough reliable answers available. But there is a lesson to be learned from the successes of Digital Transformation and Customer Experience: we can achieve rapid improvements by focusing on our customers. That does however require us to focus on all our customers and not just on those customers where we believe that we can score the “low hanging fruits”.
Embrace the largest pool of talent and potential customers by embracing Digital Inclusion!
Objectives and Outcome:
This training module will provide your organization the right skillset and mindset to ask the right questions and find the right answers.
With 30 years hands-on experience as Executive, Coach and Consultant, Dr. ir Johannes Drooghaag delivers courses that focus on the Human Element in our connected and digital driven Business World.
Customers of Training and Education modules by Dr. ir Johannes Drooghaag include multinational corporations and small & medium enterprises. Even startups enjoy learning before failing.
Each 2-hours course module is delivered conveniently by Dr. ir Johannes Drooghaag through video conference. These courses are an exclusive B2B offering and can only be booked for by companies and organizations.
Included in each course module are a digital set of training materials and personalized certificate of completion for each participant.
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