KEYNOTE: The Human Element in Customer Care by Dr. ir Johannes Drooghaag

KEYNOTE: The Human Element in Customer Care

A journey through the mindsets of Customers and the Customer’s perception of Customer Care Our journey starts with an eye-opening demonstration how our emotions influence what we believe and think. Emotions that will also influence how our Customers perceive Customer Care. It should not be a surprise that the Customer’s perception of Customer Care does …

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