Second Open Letter to Mr. Satya Nadella of Microsoft

Open Letter to Mr. Satya Nadella – Redmond, we have a problem…!

Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …

Open Letter to Mr. Satya Nadella – Redmond, we have a problem…! Read More »