Dear Mr. Satya Nadella, As advocate for Customer Service and Customer Experience from the Customer’s Perspective, I would like to take this opportunity to follow up to the Open Letter I wrote you about the flaws in the Microsoft Customer Support organization. Within days after publishing this Open Letter I was contacted by a highly …
Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …
Open Letter to Mr. Satya Nadella – Redmond, we have a problem…! Read More »
After a drastic change in my career and personal life, I found myself staring at a Windows 2000 powered system and Office 2000 preloaded on it. It was a bit of a rough transition, coming from a mainly terminal based approach to computers. But is was also convenient once I started to get used to …
2 decades working relationship with Microsoft Office and the feeling is mutual Read More »