leadership

The Correlation Between Health Perks And Employees’ Satisfaction

Your employees are your most important assets. Without a team who’s happy to work for the company, a business stagnates. Looking after your people is a question of survival.  Consequently, it’s an employer’s task to ensure staff isn’t miserable. We all understand that the decisions you take in the workplace can also lead to waves …

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Open Letter to Mr. Satya Nadella – Redmond, we have a problem…!

Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …

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The Devil is In The Construction Detail

The construction industry is one of the most dangerous sectors, recording 20% of worker fatalities. One out of five work-related deaths happens in the building sector. Health and safety measures have come a long way since the iconic lunch atop a skyscraper photo from 1932 during the construction of the Rockefeller Center in Manhattan.  Nevertheless, …

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If Your People Are Miserable, You’re Doomed

When entrepreneurs start new companies, they typically imagine that creating great products is the most assured route to success. Rarely, though, is that the case. Once companies get beyond a certain size, the most crucial factor is keeping people happy so that the firm retains its human capital. Employees aren’t interchangeable, even if they seem …

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How Construction Businesses Can Recover Post-COVID-19

Start your engines because the world of business is returning. Countries around the world have decided to lift the lockdown in their respective nations, which means you need to get back to work. But as a construction company, how do you recover from COVID-19 and the lockdown? It’s so vital that you have a formulated …

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Only measure what educates you!

Last night I was reminded of a workshop on Performance Indicators in LEAN and AGILE which I did several years ago for a consulting agency that was doing a pilot project for the British NHS. The major challenge which many companies struggle with is that most of the KPI’s are designed to look good. To …

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