Customer Experience

Second Open Letter to Formula 1 - CEO Stefano Domenicali - London, we have a problem!

Second Open Letter to Formula 1 – CEO Stefano Domenicali – London, we have a problem!

Dear Mr. Domenicali, Congratulations on one of the most thrilling seasons in Formula 1 History! As a fan of the sports, I of course follow all events and developments, and it has been a long time since the Championship has been so exciting. Since I use social media very regularly it should be no surprise …

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How To Improve Customer Retention For Your eCommerce Business

Finding new consumers and persuading them to buy from you regularly is essential for running a business. However, building a devoted consumer base is not an easy feat. Since ecommerce is a preferred form of business with healthy competition, maintaining and growing your customer base is essential to ensuring your business makes profits and grows. …

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KEYNOTE: Das menschliche Element in der Kundenbetreuung mit Dr. ir Johannes Drooghaag

KEYNOTE: Das menschliche Element in der Kundenbetreuung

Eine Reise durch die Mentalität der Kunden und der Wahrnehmung der Kundenbetreuung durch den Kunden Unsere Reise beginnt mit einer augenöffnenden Demonstration, wie unsere Gefühle beeinflussen, was wir glauben und denken. Emotionen, die auch beeinflussen, wie unsere Kunden die Kundenbetreuung wahrnehmen. Es sollte nicht überraschen, dass die Wahrnehmung des Kundendienstes durch den Kunden nicht immer …

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KEYNOTE: The Human Element in Customer Care by Dr. ir Johannes Drooghaag

KEYNOTE: The Human Element in Customer Care

A journey through the mindsets of Customers and the Customer’s perception of Customer Care Our journey starts with an eye-opening demonstration how our emotions influence what we believe and think. Emotions that will also influence how our Customers perceive Customer Care. It should not be a surprise that the Customer’s perception of Customer Care does …

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Why Customer Experience Is Crucial In The Digital Age

Running a business in 2020 is vastly different from running a business in 2000. In just two decades, the technological advancements that we have seen have been mindblowing. The emergence of cloud storage, user metrics data, search engine optimization, and social media have made creating a money-making venture a more digital process. In the midst …

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