Let’s do IQ/EQ/SQ the OEE-way by Dr. ir Johannes Drooghaag

Let’s do IQ/EQ/SQ the OEE-way

The mean reason that OEE has developed into an accepted and valuable Key Performance Indicator is the fact that performance is measured against the actual capacity of the segment we are measuring with OEE and not against others. Measuring against others might give us a subjective view of our performance compared to how the rest is doing but it would fail to give us the information we actually need to be able to improve: How are we performing within the provided capacity? OEE tells you, when done properly of course, without any dilution how the performance was during any given moment in time compared with the actual capacity for that time. Due to Availability% * Quality% * Rate% against Capacity the Performance was xx% of the available capacity. This gives us the opportunity to look at the total OEE and the individual loss categories, do detailed analyses of the causes and implement improvements based on facts.

So why not do the same with IQ/EQ/SQ and measure the actual performance against the actual capacity of oneself? Not against others, not against what others tell us what the capacity should be. Just against our own true capacity as we see it, as we feel it. Measure our performance against our very own best we can be. I suggest we try this in the same manner we work with OEE.

  • Step 1: Make a realistic estimate of your capacity as a human being within your organization as a professional and as an individual in your private environment.
  • Step 2: Establish your peak performance under optimal conditions, just as we do to establish the peak performance to measure OEE against, of course for the combination of your professional and personal life.
  • Step 3: Keep a daily diary of your performance and losses for a period of 2 weeks and attempt to objectively determine which factor and influence kept you from reaching your 100%.
  • Step 4: Evaluate your findings with someone you trust. This could be your partner, your coach, your peer, anyone you feel totally confident with to give insight in your personal thoughts and observations.

Be honest and open in the factors which kept you from performing the way you wanted to, the way you are capable of. Just like we do with OEE, the factors are not excuses, and you shouldn’t see or explain them as such. The factors you document during this experiment are simply the reasons you have determined as keeping you from doing your do in the way only you can.

As practical person in the operational field, you will find it easy to determine your IQ% because we can grab and understand that, right? Determining your EQ% will be more difficult, but when you approach this with an open mind you can. And during the experiment you will learn to identify more and more factors which influence your EQ%. Speaking from my own experience, the hardest part for hands-on managers as we are is to determine our SQ% because this isn’t something we can easily place in a box under a label and create a fact based approach to it.

My dear friend, soulmate, coach and mentor Wolf Chauvin has started to enlighten me on the concept of SQ and my own personal factors and influences in this field. I admit that I am still very far from being able to grasp my own SQ, my capacities and which factors influence my spiritual being as the person who I am. And the person who I am is neither able nor willing to accept that there is a factor which I am not able to determine on the one hand, and on the other hand, the person who I am is not willing to use “I don’t know” as reason for “I don’t do”.

So here is my recommendation for you, a very practical approach based on the field we all work in and the manner in which we are used to handle the unknown. When we work with OEE, we all know that determining the actual Rate which would give us a fact-based Rate% is very difficult if not impossible for technical and practical reasons. So what do we do with that? Very simple and pragmatic: we contribute all losses against the actual capacity which we can’t contribute based on measured data to either Availability% or Quality% to the unknown factor Rate% and our minds are able and willing to accept that. Yes, we can even do a breakdown of loss causes on Rate% without the data of the actual losses and as we move forward and learn about the Rate%, we establish more and more facts behind this unknown factor. That is one of many capabilities that set aside a great manager from the rest, and we have due reason to be proud of that skill!

So let us use the same pragmatic approach for SQ%. Let us start by contributing all losses which we are not able to identify as Intellectual Quotient% or Emotional Quotient% to the unknown Spiritual Quotient% and learn from it as we investigate the causes and reasons behind it. Trust me when I say that you can, because you do this already every day with Rate% and I am confident that you have already implemented Rate% improvements without being able to actually measure this difficult component of OEE.

I promise you a very interesting experiment and I challenge you to be open minded about your observations and evaluations. Consider my introduction during the workshops Hands-on OEE: “As human beings, we prefer to look in the mirror when all is ok and the image we see is according to our expectations and wishes, and those of others we value in our lives. But there is nothing we can learn from those perfect moments. We learn and can only improve when we pay close attention to those moment where we don’t like what we see in the mirror at all. The moment where we would prefer to brush our teeth with the lights off because we don’t like the image in the mirror at all, that is the moment where we see the person who can learn the most.”. Don’t look for the perfect presentation of yourself, look for yourself and what has kept you from being the perfect presentation of yourself. Analyze it with an open mind and grant yourself the award of recognition of your improvements in your life.

Recommended reading:

IQ? EQ? SQ! by Danah Zohar & Ian Marshall

SQ: Connecting With Our Spiritual Intelligence by Danah Zohar & Ian Marshall

MEGA TRENDS 2020 by Patricia Aburdene

Spiritual Intelligence by Cindy Wigglesworth