People Development

The Correlation Between Health Perks And Employees’ Satisfaction

Your employees are your most important assets. Without a team who’s happy to work for the company, a business stagnates. Looking after your people is a question of survival.  Consequently, it’s an employer’s task to ensure staff isn’t miserable. We all understand that the decisions you take in the workplace can also lead to waves …

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Open Letter to Mr. Satya Nadella – Redmond, we have a problem…!

Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …

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If Your People Are Miserable, You’re Doomed

When entrepreneurs start new companies, they typically imagine that creating great products is the most assured route to success. Rarely, though, is that the case. Once companies get beyond a certain size, the most crucial factor is keeping people happy so that the firm retains its human capital. Employees aren’t interchangeable, even if they seem …

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Why Customer Experience Is Crucial In The Digital Age

Running a business in 2020 is vastly different from running a business in 2000. In just two decades, the technological advancements that we have seen have been mindblowing. The emergence of cloud storage, user metrics data, search engine optimization, and social media have made creating a money-making venture a more digital process. In the midst …

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