People Development

shallow focus photo of people discussing

The Correlation Between Health Perks And Employees’ Satisfaction

Your employees are your most important assets. Without a team who’s happy to work for the company, a business stagnates. Looking after your people is a question of survival.  Consequently, it’s an employer’s task to ensure staff isn’t miserable. We all understand that the decisions you take in the workplace can also lead to waves …

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Second Open Letter to Mr. Satya Nadella of Microsoft

Open Letter to Mr. Satya Nadella – Redmond, we have a problem…!

Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …

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modern buildings under constructions in city

The Devil is In The Construction Detail

The construction industry is one of the most dangerous sectors, recording 20% of worker fatalities. One out of five work-related deaths happens in the building sector. Health and safety measures have come a long way since the iconic lunch atop a skyscraper photo from 1932 during the construction of the Rockefeller Center in Manhattan.  Nevertheless, …

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shallow focus photo of people discussing

If Your People Are Miserable, You’re Doomed

When entrepreneurs start new companies, they typically imagine that creating great products is the most assured route to success. Rarely, though, is that the case. Once companies get beyond a certain size, the most crucial factor is keeping people happy so that the firm retains its human capital. Employees aren’t interchangeable, even if they seem …

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Why Customer Experience Is Crucial In The Digital Age

Running a business in 2020 is vastly different from running a business in 2000. In just two decades, the technological advancements that we have seen have been mindblowing. The emergence of cloud storage, user metrics data, search engine optimization, and social media have made creating a money-making venture a more digital process. In the midst …

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Only measure what educates you - anything else is akin to measuring the amount of days since the last dinosaur sighting.

Only measure what educates you!

Last night I was reminded of a workshop on Performance Indicators in LEAN and AGILE which I did several years ago for a consulting agency that was doing a pilot project for the British NHS. The major challenge which many companies struggle with is that most of the KPI’s are designed to look good. To …

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