It is the season of debates in the U.S. which in reality is an odd mix of shouting matches, ill-mannered behavior and dodging critical questions. In the midst of this, I received an invitation from Elise Quevedo to watch an interesting debate online about if Huawei can survive, despite the many challenges the company faces …
Dear Mr. Satya Nadella, As advocate for Customer Service and Customer Experience from the Customer’s Perspective, I would like to take this opportunity to follow up to the Open Letter I wrote you about the flaws in the Microsoft Customer Support organization. Within days after publishing this Open Letter I was contacted by a highly …
Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …
Open Letter to Mr. Satya Nadella – Redmond, we have a problem…! Read More »
It doesn’t matter whether you are just launching a new startup or whether you a veteran of leading your own business, the importance of change is crucial to the survival of your venture. This has never been more apparent than in the current Covid-19 climate. Companies across the globe have struggled to adapt ot a …
The construction industry is one of the most dangerous sectors, recording 20% of worker fatalities. One out of five work-related deaths happens in the building sector. Health and safety measures have come a long way since the iconic lunch atop a skyscraper photo from 1932 during the construction of the Rockefeller Center in Manhattan. Nevertheless, …
When entrepreneurs start new companies, they typically imagine that creating great products is the most assured route to success. Rarely, though, is that the case. Once companies get beyond a certain size, the most crucial factor is keeping people happy so that the firm retains its human capital. Employees aren’t interchangeable, even if they seem …
Running a business in 2020 is vastly different from running a business in 2000. In just two decades, the technological advancements that we have seen have been mindblowing. The emergence of cloud storage, user metrics data, search engine optimization, and social media have made creating a money-making venture a more digital process. In the midst …
Why Customer Experience Is Crucial In The Digital Age Read More »
Technology has become a huge part of our lives, and so much so that many businesses rely on it and use it their advantage to grow and succeed. With that being said, it’s worth looking at how you could use it within your organization to help you develop as a company. Here are four ways …
HR departments can tend to get a bad reputation and that’s something that you don’t want for your own company. The safety and security of your staff are very important, as is the way you present and represent your business. Here are some tips to improve your HR department. Improve Your Hiring Process Hiring staff …
Start your engines because the world of business is returning. Countries around the world have decided to lift the lockdown in their respective nations, which means you need to get back to work. But as a construction company, how do you recover from COVID-19 and the lockdown? It’s so vital that you have a formulated …
How Construction Businesses Can Recover Post-COVID-19 Read More »