Leadership

Tips For Improving Business Communications

With business, a lot of the success lies within communications. If you’re not speaking to your clients or customers enough, then they’re going to look elsewhere. If your employees aren’t working together and misinformation occurs, it can lead to additional problems. There are lots of benefits that come from having good communication in all aspects …

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Open Letter to Mr. Satya Nadella – Redmond, we have a problem…!

Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …

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The Devil is In The Construction Detail

The construction industry is one of the most dangerous sectors, recording 20% of worker fatalities. One out of five work-related deaths happens in the building sector. Health and safety measures have come a long way since the iconic lunch atop a skyscraper photo from 1932 during the construction of the Rockefeller Center in Manhattan.  Nevertheless, …

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If Your People Are Miserable, You’re Doomed

When entrepreneurs start new companies, they typically imagine that creating great products is the most assured route to success. Rarely, though, is that the case. Once companies get beyond a certain size, the most crucial factor is keeping people happy so that the firm retains its human capital. Employees aren’t interchangeable, even if they seem …

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Why Customer Experience Is Crucial In The Digital Age

Running a business in 2020 is vastly different from running a business in 2000. In just two decades, the technological advancements that we have seen have been mindblowing. The emergence of cloud storage, user metrics data, search engine optimization, and social media have made creating a money-making venture a more digital process. In the midst …

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