Eine augenöffnende Demonstration, wie unsere Gefühle unsere Gedanken und unsere Wahrnehmung von wahr und falsch beeinflussen Unter dem Motto “Glaube nicht alles, was Sie denken” demonstriert Dr. ir Johannes Drooghaag mit einem einzigen Bild und einer geballten Ladung an Storytelling-Fähigkeiten, wie leicht wir von unseren eigenen Gefühlen manipuliert werden können. Obwohl wir glauben, dass wir …
An eye-opening demonstration how our emotions influence our thoughts and perception of true and false Under the banner “don’t believe everything you think”, Dr. ir Johannes Drooghaag demonstrates with a single image and a loaded toolkit of storytelling skills how we can easily be manipulated by our own emotions. Although we think we are in …
Eine Reise durch die Mentalität der Kunden und der Wahrnehmung der Kundenbetreuung durch den Kunden Unsere Reise beginnt mit einer augenöffnenden Demonstration, wie unsere Gefühle beeinflussen, was wir glauben und denken. Emotionen, die auch beeinflussen, wie unsere Kunden die Kundenbetreuung wahrnehmen. Es sollte nicht überraschen, dass die Wahrnehmung des Kundendienstes durch den Kunden nicht immer …
KEYNOTE: Das menschliche Element in der Kundenbetreuung Read More »
A journey through the mindsets of Customers and the Customer’s perception of Customer Care Our journey starts with an eye-opening demonstration how our emotions influence what we believe and think. Emotions that will also influence how our Customers perceive Customer Care. It should not be a surprise that the Customer’s perception of Customer Care does …
With business, a lot of the success lies within communications. If you’re not speaking to your clients or customers enough, then they’re going to look elsewhere. If your employees aren’t working together and misinformation occurs, it can lead to additional problems. There are lots of benefits that come from having good communication in all aspects …
It is the season of debates in the U.S. which in reality is an odd mix of shouting matches, ill-mannered behavior and dodging critical questions. In the midst of this, I received an invitation from Elise Quevedo to watch an interesting debate online about if Huawei can survive, despite the many challenges the company faces …
Dear Mr. Satya Nadella, As advocate for Customer Service and Customer Experience from the Customer’s Perspective, I would like to take this opportunity to follow up to the Open Letter I wrote you about the flaws in the Microsoft Customer Support organization. Within days after publishing this Open Letter I was contacted by a highly …
Dear Mr. Satya Nadella, Customer Service is a popular and important topic, and it is interesting to see how the experiences of the actual customers does or does not match with the quality of their service that companies try to convey. What I have learned over the years is that there is a very significant …
Open Letter to Mr. Satya Nadella – Redmond, we have a problem…! Read More »
It doesn’t matter whether you are just launching a new startup or whether you a veteran of leading your own business, the importance of change is crucial to the survival of your venture. This has never been more apparent than in the current Covid-19 climate. Companies across the globe have struggled to adapt ot a …
The construction industry is one of the most dangerous sectors, recording 20% of worker fatalities. One out of five work-related deaths happens in the building sector. Health and safety measures have come a long way since the iconic lunch atop a skyscraper photo from 1932 during the construction of the Rockefeller Center in Manhattan. Nevertheless, …