When you own your business you want to do all you can to keep it running successfully so that you can boost your profit potential and grow as a company. Keeping on top of various tasks will help you to achieve this in the best possible ways. So if you are not sure you are …
You may have just started your own business and you are wondering how to be a great boss and get all the best people working for you. In order to be a fantastic boss, there are many things you can do. Sometimes you simply just need to be friendly, kind and accepting of your employee’s …
Die “Game Changer” dieses Jahrhunderts haben sich alle auf die eine oder andere Weise die Prinzipien des Agilen Business Management zu eigen gemacht. Bei näherer Betrachtung zeigt sich, dass jeder von ihnen seine eigene Variante von Agile Design Thinking und sogar seinen eigenen organisatorischen Ansatz dafür entwickelt hat. Agile und Design Thinking haben ihren Platz …
TRAINING: Agile Business Management – Schnell handeln, wenn Sie können Read More »
The Game Changers of this century have all embraced the Agile Business Management principles in one way or the other. A closer look shows that each of them has created their own variation of Agile Design Thinking and even their own organizational approach to it. Agile and Design Thinking have their place in the organization …
TRAINING: Agile Business Management – Move fast, when you can Read More »
Eine augenöffnende Demonstration, wie unsere Gefühle unsere Gedanken und unsere Wahrnehmung von wahr und falsch beeinflussen Unter dem Motto “Glaube nicht alles, was Sie denken” demonstriert Dr. ir Johannes Drooghaag mit einem einzigen Bild und einer geballten Ladung an Storytelling-Fähigkeiten, wie leicht wir von unseren eigenen Gefühlen manipuliert werden können. Obwohl wir glauben, dass wir …
An eye-opening demonstration how our emotions influence our thoughts and perception of true and false Under the banner “don’t believe everything you think”, Dr. ir Johannes Drooghaag demonstrates with a single image and a loaded toolkit of storytelling skills how we can easily be manipulated by our own emotions. Although we think we are in …
Eine Reise durch die Mentalität der Kunden und der Wahrnehmung der Kundenbetreuung durch den Kunden Unsere Reise beginnt mit einer augenöffnenden Demonstration, wie unsere Gefühle beeinflussen, was wir glauben und denken. Emotionen, die auch beeinflussen, wie unsere Kunden die Kundenbetreuung wahrnehmen. Es sollte nicht überraschen, dass die Wahrnehmung des Kundendienstes durch den Kunden nicht immer …
KEYNOTE: Das menschliche Element in der Kundenbetreuung Read More »
A journey through the mindsets of Customers and the Customer’s perception of Customer Care Our journey starts with an eye-opening demonstration how our emotions influence what we believe and think. Emotions that will also influence how our Customers perceive Customer Care. It should not be a surprise that the Customer’s perception of Customer Care does …
With business, a lot of the success lies within communications. If you’re not speaking to your clients or customers enough, then they’re going to look elsewhere. If your employees aren’t working together and misinformation occurs, it can lead to additional problems. There are lots of benefits that come from having good communication in all aspects …
It is the season of debates in the U.S. which in reality is an odd mix of shouting matches, ill-mannered behavior and dodging critical questions. In the midst of this, I received an invitation from Elise Quevedo to watch an interesting debate online about if Huawei can survive, despite the many challenges the company faces …